Frequently Asked Questions
Find answers to common questions about our services.
🎨 Grey Blending FAQ
What is Grey Blending?
Grey Blending is a technique that embraces and blends grey hair naturally and beautifully. We strategically cover about 70% of grey to create soft, natural-looking dimension that fades gracefully over time.
What’s the difference between Zero-Gravity and Root Touch-Up?
Zero-Gravity: A scalp-free colour application designed for sensitive scalps. The colour is applied without touching the scalp and softens naturally over time.
Root Touch-Up: A more traditional application for maintaining regrowth coverage with a clean, even finish.
How long does Grey Blending last?
Results vary depending on your hair condition, scalp condition and colour history. In general, the tone softens naturally over several weeks. We usually recommend maintenance every 6 to 8 weeks.
Do you guarantee colour results?
Because every client's hair responds differently, we cannot guarantee identical colour results or how long the result will last. Hair history, texture and scalp condition all affect the outcome.
I have sensitive skin. Can I still get colour?
Our Zero-Gravity technique is designed to avoid direct scalp contact. However, allergic reactions may still occur. Please let us know about any allergies or sensitivities before booking so we can assess whether the service is suitable. A patch test may be recommended.
What should I tell you before my Grey Blending appointment?
Please let us know if you:
- Have sensitive skin or allergies
- Are pregnant
- Have scalp or skin conditions
- Have previously used henna
- Have other relevant health concerns
This helps us assess the most suitable service for you.
🧖 Japanese Head Spa FAQ
What is Head Spa?
Head Spa is a deeply relaxing treatment that focuses on scalp care, comfort and overall wellbeing. It is designed to help you feel calm, refreshed and restored.
Is Head Spa a massage?
Not exactly. Head Spa is more about relaxation and gentle scalp care than deep-pressure massage. The experience is soothing rather than intense.
What should I expect during my first Head Spa?
If it is your first scalp treatment, you may notice:
- A temporary feeling of scalp sensitivity
- Mild discomfort at the beginning
- Deep relaxation during the service
Everyone responds differently, but most clients find the experience very calming.
Will I lose hair during Head Spa?
You may notice some natural shedding during or after treatment. This is usually part of the normal hair cycle and may become more visible when the scalp is thoroughly cleansed.
Can I get Head Spa if I’m pregnant?
Please let us know in advance if you are pregnant. We can review the treatment and any adjustments required for your comfort and safety.
Can I book a Japanese Head Spa at Mt Gravatt East?
Yes. YUKI Hair Spa offers Japanese Head Spa services at Mt Gravatt East, Brisbane.
Appointments are available through our dedicated booking page.
Book Mt Gravatt East Head Spa →Is blow-drying included in my Head Spa appointment?
Yes. Blow-drying is included within the scheduled treatment time for our Head Spa services. Please check the individual treatment description for details.
How much does a Japanese Head Spa cost?
Prices depend on the treatment and duration selected. Please visit our online booking system for current prices and appointment availability.
Can I use a West End voucher at Mt Gravatt East?
No. Mt Gravatt East does not accept West End vouchers or coupons. Please book your eligible voucher treatment through the appropriate West End booking page.
📅 Booking & Appointments
How do I book an appointment?
Book online (recommended):
Book Appointment Now →Or contact us by email: muhairdressing@gmail.com
All appointments must be booked in advance.
Do you accept walk-ins?
No. All appointments must be booked in advance so we can provide proper consultation and enough time for your treatment.
How far in advance should I book?
Monday to Friday: 1 to 2 weeks in advance is recommended.
Saturday and Sunday: 2 to 3 weeks in advance is recommended.
Please check the online calendar for actual availability.
What happens when I book?
By completing your booking, you acknowledge the salon's policies, including treatment information, cancellation policy, refund policy, late arrival policy and complaint handling policy, subject to applicable consumer law.
⏰ Cancellation & Late Arrival
What is your cancellation policy?
Changes or cancellations must be made at least 24 hours before the appointment time.
Cancellations within 24 hours or no-shows may incur a charge of 50% to 100% of the service fee, subject to the booking terms and applicable consumer law.
No-shows and late cancellations are generally not eligible for a discretionary refund. Your rights under Australian Consumer Law are not excluded.
What if I’m running late?
If you arrive late, your treatment time may be shortened so that we can still finish at the scheduled time.
Refunds or discounts are not ordinarily provided for shortened treatments caused by late arrival, subject to applicable consumer law.
Please contact us by email as soon as possible if you are running late.
Can I reschedule my appointment?
Yes, as long as the change is made at least 24 hours in advance.
Changes made within 24 hours may be subject to cancellation fees.
💰 Payment & Refunds
What is your refund policy?
Refunds are generally not offered for the following customer-initiated circumstances:
- No-shows
- Late cancellations within 24 hours
- Shortened treatments due to late arrival
This policy does not limit any rights or remedies available under Australian Consumer Law.
What if I’m not satisfied with my service?
Please tell us about any concerns on the day of treatment or as soon as reasonably possible afterwards. We appreciate feedback within 24 hours where practical.
We will review your concerns and any appropriate remedy, including your rights under Australian Consumer Law.
🏥 Health & Safety
Do I need to tell you about my health conditions?
Yes. Please let us know in advance if you:
- Are pregnant
- Have skin or scalp conditions
- Have serious illnesses
- Have allergies
- Are taking relevant medication
Can you refuse service?
We may postpone or decline a treatment if there is a genuine safety concern or the treatment is unsuitable.
💇 Services
Do hair colour services include a haircut?
Only services marked with "+ Cut" include a haircut. Please check each menu item carefully when booking.
How long will my appointment take?
Appointment times vary depending on the service you choose. Please refer to the booking menu for the duration of each service.
🌿 Products & Aftercare
What products do you use?
We use professional salon products selected for scalp care, colour performance and hair condition.
What should I do after my treatment?
Please follow the aftercare advice given during your appointment, as recommendations may vary depending on the service received.
🌟 About YUKI Hair Spa
What makes YUKI Hair Spa different?
Our salon is more than a place for treatments.
It is a calm and welcoming space where clients can feel refreshed, cared for and comfortable.
We value thoughtful service, a peaceful atmosphere and quality results tailored to each person.
📍 Location & Contact
Where are you located?
YUKI Hair Spa - Annerley
Shop 8, 478 Ipswich Road, Annerley QLD, Brisbane.
Mt Gravatt East Head Spa
Our Mt Gravatt East location is available by appointment. Please refer to the online booking page for current details.
What are your hours?
YUKI Hair Spa - Annerley
Monday - Friday: 10:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: By Appointment Only
Mt Gravatt East Head Spa
Tuesday - Saturday: 10:00 AM - 6:00 PM
Sunday and Monday: Closed
Appointment availability may vary. Please confirm available times through the online booking calendar.
How can I contact you?
📢 Feedback
How do I provide feedback?
Feedback or concerns should be reported on the day of treatment or as soon as reasonably possible afterwards.
We appreciate receiving feedback within 24 hours where practical.
Email: muhairdressing@gmail.com
What if I have a complaint?
We take feedback seriously. Please contact us so we can review your concerns and discuss any appropriate solution, consistent with Australian Consumer Law.